Quality & Service Management

ISO 9001, ISO 20000 and CMMI frameworks are the foundation for Zensar’s Quality and Service Management System (QMS). The purpose of QMS is continuous improvement. Quality and Service Management Policy and Objectives are established and are reviewed annually for the applicability and suitability of the organization.

Policy Statement

We are committed to meet customers’ needs and expectations by delivering industry-relevant services and solutions, through continual improvement of our processes and systems.

Objectives

Deliver services and solutions that meet customer requirements

Continually enhance external and internal customer satisfaction

Enhance Customer experience through continuous improvement in our services, processes, and people

Business Continuity Management System

Policy Statement

Zensar is committed to meet customer requirements and ensure continuity of operations in the event of a disruption and is well prepared to handle any potential threats.

Objectives

  • Define and implement a plan for Business continuity and Associate safety
  • Monitor and review the performance and effectiveness of the BCMS
  • Create awareness amongst associates regarding Business Continuity

Certifications


quality and service management

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