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Leading a respected digital bank to become one of the UK's highest-rated

Leading a respected digital bank to become one of the UK's highest-rated

Banking and financial services

Read time: 5 mins

We established a Human-Centered Design Centre of Excellence (HCD CoE) at a leading purpose-led bank to promote the value of customer-centered design throughout the business, create design research operations, increase expertise, and place customers at the heart of all retail banking experiences.

Tags:
Experience Services
Banking and financial services

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